سياسة الاسترجاع
Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. Refunds will only be issued if the product you received is not as advertised.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- It is in the same condition as when you received it.
- It is unworn or unused, with tags attached.
- It is in its original packaging.
- You have the receipt or proof of purchase.
- The product does not match its description as advertised.
To initiate a return, please contact us at admin@darlida.com. Once your return request is accepted, we will provide you with a return shipping label and instructions on how to send back your package. Items sent back without prior authorization will not be accepted.
For any questions about returns, feel free to contact us at admin@darlida.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if:
- The item is defective.
- The item is damaged.
- You received the wrong item.
We will assess the issue and work to resolve it promptly.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants).
- Custom products (e.g., special orders or personalized items).
- Personal care goods (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.
Note: Sale items and gift cards are non-returnable.
Exchanges
The quickest way to exchange an item is to return the original item. Once your return is accepted, you can place a separate order for the new item.
Refunds
Refunds will only be issued if the product you received is not as advertised. Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that your bank or credit card provider may take some time to process and post the refund to your account.